酒店前台季度工作總結

目錄

第一篇：前台季度工作總結第二篇：酒店前台的年度工作總結第三篇：酒店前台年終工作總結第四篇：酒店前台工作總結第五篇：酒店前台工作總結範文更多相關範文

正文

第一篇：前台季度工作總結

8-10月季度工作總結

一、基本工作

1．電話轉接工作。接聽電話時客氣禮貌，耐心聽客户的來電，給客户留下良好的印象。

2．來訪客户接待。及時通知同事客人來訪，帶領客户到指定的房間，倒水。儘量熱情接待所有客户。

3． 收發傳真。接收、發送傳真。幫助有需要的部門準確及時地發送傳真，收到的傳真也及時送交有關部門。

4．收發信件。收到的普通及快遞信件、包裹、印刷品簽收後能做到及時轉交到本人手上，有不在公司同事的信件，幫其保管，以便同事回公司後查找，如過下班後遇同事需要發急件快遞趕緊聯繫能過來取快遞的公司加班等着快遞公司來取；催督快遞公司取件和送件。

5．下班前的日檢。每天下班之前，檢查前台的燈是否關閉，電腦顯示屏、空調，每週五做好交換機模式轉換工作。

6．做好每月辦公用品及其他台帳統計。每月25號，做好行政費用計劃表，上報財務，本季度辦公用品領用共計921.9元。

7．發送快遞。提前準備的空白快遞單據，請快遞公司打印我公司名稱及地址，員工在其填完單據後，電話通知快遞公司來公司取件，物品寄出後，妥善保存快遞底票，以備月底對帳之需。遇有公司員工反映快遞沒有及時送達，立即與快遞公司取得聯繫，儘快查明快件去向及未送到原因，找到妥善解決的辦法，保護公司員工的利益。對於快件未能及時送達的情況，進行記錄，像領導反映情況。遇到同事郵寄私人物品時及時記錄並標註記號。以便結賬時確認，8、9月快遞費合計約600元。

8．影印名片。為需要的同事印製名片，首先向本人確認名片信息，請名片公司傳真小樣或網上發過模版，確認無誤後出名片。名片送達公司後，妥善保存小票，以備月底對帳之用，本季度做名片4盒，共計88元。

9.辦公設備的使用、維護與保養。

10.訂水。隨時觀察公司用水情況，及時與送水公司聯繫好送水本季度訂水150桶。

11.訂購午餐。每天及時確認訂購午餐人數，確保午餐及時送到，本季度餐費共計14080元。

12.預定火車票。確定出差人出差日期、地點、出票時間，出差人員填寫訂票申請單經領導審核簽字後及時預訂火車票，並通知本人火車票的發車時間與票價。 13.配合二部面試接待，配合公司通知面試人員，發短信或郵件告訴面試人員地址時間，面試人員到達後熱情接待並準備好相關試題引導到相關地點進行答題，面試人員登記及實到情況做好記錄做好文員相關工作。

14.做好辦公用品的出入庫、節約資本儘量限制辦公用品的發放，月底做出辦公用品領用與庫存報表；電話單明細表經孫經理審核交財務。 15.月底司機值班表的排列。 16.各類月底報表等。 17.經理交代的其他事宜。

以上是我這三個月所做的一些工作，有不足之處希望領導多多指正，我一定會認真改正，在不斷改進的同時增強自已的能力。 以下為本人在績效考核表上的自評。

前台接待專員績效考核表

員工姓名：郝豔霞職位：前台文員 部門：總經理工作部

地點：

評估日期：自2014年8 月1 日至 2014年 11 月 1 日

1. 主要工作完成情況

2. 工作能力

3.工作態度

請您把合適的分數寫在相應方格上，如塗改，請塗改者在塗改處簽字，平後準時送交人力資源部。

被考評者（自評人）簽名：直接上級簽名：

總經理工作部：郝豔霞 日期：2014.11.05

第二篇：酒店前台的年度工作總結

一年來，在機關事務管理局的指導下，在接待中心李主任的具體領導下，圍繞工作中心，切實履行服務職責，創造性地開展接待工作，得到了多數客人和同事以及各位領導的一致好評，圓滿的完成了領導交辦的各項任務。同時，個人也在不同方面取得了一定的成績，主要體現在一下幾個方面，下面作工作總結如下：

一、提高認識

酒店行業作為一項服務工作，本質就是為來賓提供優質舒適的餐飲、休息環境。而前台接待工作則為工作的首要環節，也代表着酒店的第一印象。前台服務人員必須高度認識工作的重要性，始終牢記“賓客至上，服務第一”和“讓客人完全滿意”的服務宗旨，始終面帶微笑，認真謙和地接待各方來客。只有從思想上不斷提高對前台工作的重要性認識，才能做好前台工作，只有立足本職工作，注重每個服務環節，才能保證各項工作的有序健康開展。

二、紮實工作

一年來，本人對待工作勤懇紮實，嚴格按照關於前台工作的各項規定和要求，認真履行前台服務職責，積極主動開展各項工作。在工作期間，本人按時值班，從無遲到早退，保證了接待中心的正常營業秩序。對待客人能夠禮貌熱情，友善微笑，對提出問題和建議能夠耐心解答和虛心接受，並及時與相關單位積極協調和解決，妥善處理大大小小的客人投訴，得到了廣大客人的好評。在對待同事方面，能夠做到團結互助，友善和諧，妥善處理好個人生活上的各種問題。

三、加強學習

紮實工作的同時，本人堅持對各項文化知識的學習，主要在酒店管理、法律、會計等方面的進行了系統深入的學習。一個人學習能力多大，就能決定走多遠。只有不斷的學習各方面的只是，才能在工作主動性、創新性上有所提高，才能適應不斷變化發展的酒店行業。

當然，在總結成績的同時，本人也存在一些缺點，如全局意識和積極主動行還不夠強，有待下一步重點提高。

總之，在2014年的歲末，我在領導和同事的關心和幫助下，取得了一些成績，但面對新情況新問題，還需站在新的起點上，迎接新的困難和挑戰，再接再厲，繼續認真履行工作職責，不斷提高業務水平，創造性地開展工作，為接待中心的全面發展貢獻自己的光和熱。

小編為大家分享更多的工作總結：

第三篇：酒店前台年終工作總結

酒店前台年終工作總結

酒店前台年終工作總結

在這歲末年初之際，回首過去的 2014 年，展望 2014 ，不禁感慨萬千，酒店前台年終工作總結。過去的一年裏，在公司的指引下，在前台部門領導的大力關心幫助及同事的友好合作下，我的工作學習得到了很大的進步。以下是我作為酒店前台年終個人工作總結：

一、加強業務培訓，提高自身素質

在前台主管領班以及同事們的熱心幫助和大力支持下，我的業務技能水平有了明顯的提高，年終總結《酒店前台年終工作總結》。 前廳作為酒店的門面，作為顧客進入酒店的必經之地，所以我們每個員工都要直接面對顧客，在一定意義上説我們的工作態度和服務質量就反映出我們酒店的服務水平和管理水平。

前台又是這個酒店門面最核心的部分，在前廳工作的服務人員責任重大，有時候自己的不經意的一個疏忽就會給酒店帶來經濟上的損失。所以在日常工作中，我儘自己最大力去認真負責的做好每一項工作，積極主動的學習更多的專業知識，從而加強自己的業務技能水平。只有這樣才能讓自己在業務知識和服務技能上有明顯的提高，才能提供給客人提供優質的服務，提升酒店的形象。

二、“開源節流，控制成本”，從我做起

“開源節流，控制成本”，是每個企業基本的追求。在公司部門領導的帶領下，我們積極響應酒店號召，開展節約節支活動，控制好成本。為節約費用，我們利用回收廢舊的歡迎卡做為酒店內部人員使用，當 hse 房入住，當 sales 要帶客人蔘觀房間，我們都利用這些廢舊的歡迎卡來裝鑰匙以減少歡迎

。

（ ■）

第四篇：酒店前台工作總結

酒店前台工作總結

serve as the window of the hotel downstage, it is the first impression that the hotel gives a visitor. above all we should maintain our best image, area area is smile, bouncy, with us the most beautiful one side greets a visitor, let every guest walk into a hotel to be able to experience our sincerity and passion. next, pay close attention to guest be fond of. when the guest walks into a hotel, we want to say hello to actively, when appellation guest, if be frequent visitor is about accurate without the full name that speaks a guest by accident and post, this are very important, guest met what experience his for this respect and be taken seriously. we gather the information such as be fond of of the guest’s habits and customs, individual even, do his best contented guest, invite guest live every time inn, can experience accident surprise. again, provide personalized service. when the guest deals with formalities, we can care a guest more, ask a guest more, if be nonlocal guest, can explain local local customs more to them, introduce the seat of station, bazaar, tourist attraction actively for them, enquire whether the guest is fatigue, apace does ace add, when the guest returns a house, guest room make the rounds of the wards needs to await a few minutes, do not let a guest standing at this moment, ask a guest to sit down to wait a bit, active inquiry guest lives how or it is right the hotel has what opinion, do not let a guest feel desolate he. communicate further can make guest much portion sweet, a variety of discomfort that also can eliminate guest to be encountered in the place in the hotel. finally also is the most important, the smile serves. in communicating a process with the guest, want to pay attention to ceremony courtesy, when chatting with the guest, lower one’s head and often staring at a guest continuously is clodhopping, should maintain with the guest time-interval ground exchanges a look. want to listen attentively to the guest’s opinion more, do not break guest talk, the otherwise in listening attentively to breaks beck, in order to show the respect to the guest. face a guest to want to smile, special when offerring criticism to us when the guest, we must maintain smile, guest anger is again great, our smile also can give guest “ put out a fire ” , a lot of problems also are met be readily solved. multi-purpose and courteous diction, treat guest to want to do arrival to greet sound from time to tome, go to send sound from time to tome, there should be excuse reputation when troublesome guest. when with the guest the dialog shows an issue, do not argue with the guest, be guest fault, also want to certain patience explains to him. want us to maintain a smile only, with respect to the result that can get expect to be less than. i think, pay attention to detail only, make from bagatelle, make from the a bit, ability can make our job more excellent. in the job, see mixed guest in and out everyday, provide different service for them, solve various problems. work sometimes very tired really, but i feel very contented however, very happy. i very rejoice to oneself can walk up downstage this one post, the job that also is oneself feels clinking pride, my true him passion post, in the following job, i can do good individual job to plan, can create here hard piece those who belong to oneself is brilliant!

第五篇：酒店前台工作總結範文

酒店前台工作總結範文

how does downstage job summary keep the public house? the individual thinks, when the hotel is writing the job to sum up downstage, answer around move service, smile these two keywords. it is much more profitless to say, have a public house below downstage job sums up model essay, offer reference only. from the school graduation comes guesthouse of abroad sea xixi works, accomplish downstage clerk from clerk of a guest room, until rise for old hall assistant manager, acquired the knowledge that does not have on book more very much. it is me below the job summed up first half of the year 2014: serve as the window of the hotel downstage, it is the first impression that the hotel gives a visitor. above all we should maintain our best image, area area is smile, bouncy, with us the most beautiful one side greets a visitor, let every guest walk into a hotel to be able to experience our sincerity and passion. next, pay close attention to guest be fond of. when the guest walks into a hotel, we want to say hello to actively, when appellation guest, if be frequent visitor is about accurate without the full name that speaks a guest by accident and post, this are very important, guest met what experience his for this respect and be taken seriously. we gather the information such as be fond of of the guest’s habits and customs, individual even, do his best contented guest, invite guest live every time inn, can experience accident surprise. again, provide personalized service. when the guest deals with formalities, we can care a guest more, ask a guest more, if be nonlocal guest, can explain local local customs more to them, introduce the seat of station, bazaar, tourist attraction actively for them, enquire whether the guest is fatigue, apace does ace add, when the guest returns a house, guest room make the rounds of the wards needs to await a few minutes, do not let a guest standing at this moment, ask a guest to sit down to wait a bit, active inquiry guest lives how or it is right the hotel has what opinion, do not let a guest feel desolate he. communicate further can make guest much portion sweet, a variety of discomfort that also can eliminate guest to be encountered in the place in the hotel. finally also is the most important, the smile serves. in communicatin(小編推薦你關注好範文 網)g a process with the guest, want to pay attention to ceremony courtesy, when chatting with the guest, lower one’s head and often staring at a guest continuously is clodhopping, should maintain with the guest time-interval ground exchanges a look. want to listen attentively to the guest’s opinion more, do not break guest talk, the otherwise in listening attentively to breaks beck, in order to show the respect to the guest. face a guest to want to smile, special when offerring criticism to us when the guest, we must maintain smile, guest anger is again great, our smile also can give guest “ put out a fire ” , a lot of problems also are met be readily solved. multi-purpose and courteous diction, treat guest to want to do arrival to greet sound from time to tome, go to send sound from time to tome, there should be excuse reputation when troublesome guest. when with the guest the dialog shows an issue, do not argue with the guest, be guest fault, also want to certain patience explains to him. want us to maintain a smile only, with respect to the result that can get expect to be less than. i think, pay attention to detail only, make from bagatelle, make from the a bit, ability can make our job more excellent. in the job, see mixed guest in and out everyday, provide different service for them, solve various problems. work sometimes very tired really, but i feel very contented however, very happy. i very rejoice to oneself can walk up downstage this one post, the job that also is oneself feels clinking pride, my true him passion post, in the following job, i can do good individual job to plan, can create here hard piece those who belong to oneself is brilliant!

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