客服學習感謝信

目錄

第一篇：客服學習感謝信第二篇：客服學習感謝信第三篇：2014客服實習感謝信第四篇：移動公司客服日記 5第五篇：5感謝信&道歉信更多相關範文

正文

第一篇：客服學習感謝信

親愛的客服主任:

您好!

我是兄弟醫院的導醫小余.之前在貴醫院學習懇談工作,得到了您和客服部各位同事熱情、友好的接待.在這裏説一聲謝謝!期間，主任您很忙，但還是很關心我的學習情況，客服學習感謝信。特別是您對我們醫院客服部同事工作的認可和表揚，讓我覺得您是一位非常謙虛，有親和力的領導。

雖然這次學習的時間很短,但是所見,所感讓我學到了很多.

首先,明顯感覺到的是貴醫院的工作人員努力營造的良好的就醫環境：製作精美的意見簿,隨處可見的健康宣傳畫報和雜誌.醫務人員的輕聲問語,讓人感覺很温馨.另外,導醫還會主動地為候診的患者及家屬送上一杯温開水,以表達對他們的關心.還有我們一直在做,但並沒有做到位的提醒。大家一起努力吧！

第二篇：客服學習感謝信

提供一篇感謝信範文，作為參考！

親愛的客服主任:

您好!

我是兄弟醫院的導醫小余.之前在貴醫院學習懇談工作,得到了您和客服部各位同事熱情、友好的接待.在這裏説一聲謝謝!期間，主任您很忙，但還是很關心我的學習情況。特別是您對我們醫院客服部同事工作的認可和表揚，讓我覺得您是一位非常謙虛，有親和力的領導。

雖然這次學習的時間很短,但是所見,所感讓我學到了很多.

首先,明顯感覺到的是貴醫院的工作人員努力營造的良好的就醫環境：製作精美的意見簿,隨處可見的健康宣傳畫報和雜誌.醫務人員的輕聲問語,讓人感覺很温馨.另外,導醫還會主動地為候診的患者及家屬送上一杯温開水,以表達對他們的關心.還有我們一直在做,但並沒有做到位的提醒患者訂餐的問題,等等這些.都讓我體會到了醫院的客服人員在細節服務方面的努力.也提醒我,我們醫院的客服部同事還有很多的工作要做.

再講到我來的目的——學習懇談工作.小玲是位很好的老師.她會先教我如何開展工作,以及會遇到的一些問題,還把她在工作中總結的一些技巧和體會講給我聽.在懇談的過程中,我看到了她與患者溝通時所表現出來的大方,温柔和真誠,以及患者的滿意.之後在做工作記錄的時候,她先同我一起回憶剛剛回訪的病人的情況.再讓我記錄下來.這樣就使我更快地瞭解並能獨立去完成工作.也讓我有信心,結合我院住院部的情況開展工作.

感謝領導們給了我這次機會,不但學習到了肯談工作的開展方法和寶貴經驗.也結識了幾位可愛的同事:温柔,大方的華姐;優秀的小玲;漂亮有親和力的啊連;活潑,開朗的小章看我不熟悉回家的路,主動提出帶我去地鐵站;熱情的小謝,見我對醫院不熟,讓同事帶我去食堂;還有熱心的保安昌哥.都讓我留下了很深的印象.

謝謝你們！就像姐妹們跟我説的，我會把在貴醫院看到的和學到的運用到我之後的工作中，爭取把工作做得更好。大家一起努力吧！

第三篇：2014客服實習感謝信

親愛的客服主任：

您好！

我是兄弟醫院的導醫小余。之前在貴醫院學習懇談工作，得到了您和客服部各位同事熱情、友好的接待。在這裏説一聲謝謝！期間，主任您很忙，但還是很關心我的學習情況。特別是您對我們醫院客服部同事工作的認可和表揚，讓我覺得您是一位非常謙虛，有親和力的領導。

雖然這次學習的時間很短，但是所見，所感讓我學到了很多。

首先，明顯感覺到的是貴醫院的工作人員努力營造的良好的就醫環境：製作精美的意見簿，隨處可見的健康宣傳畫報和雜誌。醫務人員的輕聲問語，讓人感覺很温馨。另外，導醫還會主動地為候診的患者及家屬送上一杯温開水，以表達對他們的關心。還有我們一直在做，但並沒有做到位的提醒患者訂餐的問題，等等這些。都讓我體會到了醫院的客服人員在細節服務方面的努力。也提醒，我們醫院的客服部同事還有很多的工作要做。

再講到我來的目的——學習懇談工作。小玲是位很好的老師。她會先教我如何開展工作，以及會遇到的一些問題，還把她在工作中總結的一些技巧和體會講給我聽。在懇談的過程中，我看到了她與患者溝通時所表現出來的大方，温柔和真誠，以及患者的滿意。之後在做工作記錄的時候，她先同我一起回憶剛剛回訪的病人的情況。再讓我記錄下來。這樣就使我更快地瞭解並能獨立去完成工作。也讓我有信心，結合我院住院部的情況開展工作。

感謝領導們給了我這次機會，不但學習到了肯談工作的開展方法和寶貴經驗。也結識了幾位可愛的同事：温柔，大方的華姐；優秀的小玲；漂亮有親和力的啊連；活潑，開朗的小章看我不熟悉回家的路，主動提出帶我去地鐵站；熱情的小謝，見我對醫院不熟，讓同事帶我去食堂；還有熱心的保安昌哥。都讓我留下了很深的印象。

謝謝你們！

第四篇：移動公司客服日記 5

2014年7月19號 天氣 雨

移動公司客服日記5

今天仍然是我一個人接待客户投訴，但是下午的時候碰到的一個投訴實在是太氣人了。這個客户來了之後就説移動公司怎麼怎麼不好，服務態度怎麼怎麼差，問清原因後才知道，這個客户在營業廳提供給大家下載彩鈴的電腦上上網而且時間相當長，被營業廳的工作人員制止，然後就相當不滿。他來投訴，我記錄後告訴他這個情況需要我們進行核實之後再給他答覆。然後我就去問帶我的姐姐，她説要向營業廳瞭解情況，之後就告訴我和這個客户説明營業廳的電腦的用途，告知他不能在上面上網。我就去和他説，結果他就説我就在上面上網怎麼了！憑什麼不讓我上！然後就開始説我服務態度怎麼怎麼不好，並且開始數落我，我實在氣不過，甩手就去找帶我的姐姐。姐姐來了之後又給他賠不是，又給他解決問題，結果他要求我給他道歉。我覺得自己沒有錯憑什麼要道歉，姐姐勸我，告訴我我是實習生，如果不道歉她也不好做，我只好忍着氣給他道歉，最後他可能終於覺得自己很無趣就走了。經歷了今天的事，我想我的承受力可能要加強了，以適應接下來的工作。

第五篇：5感謝信&道歉信

道歉信&感謝信

道歉信寫作基本套路：

dear

首段：開門見山，表明自己道歉的原因；

中間段：提出具體的措施和補救方案；

結尾段：再次道歉，希望諒解；

真題舉例：

2014年寫作真題：

directions:

you have just come back from canada and found a music cd in your luggage that you forgot to return to bob, your landlord there. write him a letter to

1) make an apology, and

2) suggest a solution.

you should write about 100 words on answer sheet 2.

do not sign your own name at the end of the letter. use “li ming” instead. do not write the address. (10 points)

sample 1:

dear bob,

i am writing to inform you that i wish to express my sincere apology to you.

to begin with, i take this opportunity to extend my heartfelt appreciation to the kind assistance you give me during my stay in is more, i borrowed one music cd from you in canada. unfortunately, when i returned home, i found to my surprise that cd in my personal baggage due to my carelessness.

to solve this problem, i would like to send this cd to you by express mail service.

once again, please accept my sincere apology for any inconveniences that i have caused. i hope the settlement of the matter will meet your wishes.

yours sincerely,

li ming

sample 2: dear bob,

i am writing this letter to express my apologies for forgetting to return to you the music cd you lent me during my stay in your house. i found it in my luggage after i got home.

here are my two suggestions to make up for the inconvenience i may have caused you. the first suggestion is that i will send the cd to you by express mail service. it takes six to ten days before it reaches you. the second suggestion is that i will give it back to you by myself. i will be on a business trip to canada next month, so i can visit you and return the cd. p lease let me know which method you would prefer.

once again, please accept my sincere apology for any inconveniences that i have caused. i am looking forward to your reply.

yours sincerely,

li ming

模擬題： directions:

you are invited to a dinner at a friend’s house, but you are not able to attend because of the preparation for a coming examination. write a letter to your friends to express your apology, explain your reason, and suggest a meeting at another time. you should write about 100 words on answer sheet 2.

do not sign your own name at the end of the letter. use “li ming” not write the addre(內容來源好 範文網)le: dear bob,

thank you for your invitation to dinner at your home tomorrow evening. unfortunately, it is much to my regret that i cannot join you and your family, because i will be fully occupied then for an important exam coming the day after tomorrow.

i feel terribly sorry for missing the chance of such a happy get-together, and i hope that all of you enjoy a good time. is it possible for you and me to have a private meeting afterward? if so, please don’t hesitate to drop me a line about your preferable date. i do long for a pleasant chat with you.

once again, please accept my sincere apology. i am looking forward to your reply.

yours sincerely,

li ming

道歉信寫作模板： dear sir or madam:

i am excessively sorry to tell you that??. now, i am writing this letter to express my regret. please accept my sincere apology.

the reason for my ?? was that ??. that is due to /owing to the fact that??.

i am sorry to have put you to so much trouble. to remedy this matter, i want to suggest that ??。 i trust the settlement will meet your wishes. hope you can accept my apologize and understand my situation.

yours sincerely,

li ming

感謝信寫作基本套路：

dear

首段：表明寫作目的，表達真摯謝意； 中間段：指出感謝原因，評價對方給予的幫助； 結尾段：再次表達謝意；

感謝信寫作模板： dear sir or madam:

it is my great pleasure to express my gratitude to you for ??/i would like to convey in this letter my gratitude to you for??.

if it had not been for your timely assist in giving me first aid, i fear that i would have much trouble??, words fail me when i want to express my gratitude.

i hope to have the opportunity of reciprocating. i will feel very honored if you ??. i am looking forward to seeing you next time, and please let me repeat my thanks again for your ??

yours truly li ming

模擬題：

directions: after being involved in an accident, you were looked after by another person. write a special letter to express your thanks. sample: dear tom,

i am writing to express my heartfelt gratitude. i am referring to that unfortunate accident the other day, when i was knocked off my bike by a car.

if it had not been for your timely assistance in giving me first aid, i fear that the

consequences might have been much serious. everyone agrees that it was your quick-witted response in that emergency that has led to this satisfactory outcome. words fail me when i want to express my gratitude.

although nowadays people in mounting numbers talk about the need to be unselfish, we see very few people practice what they preach. if there were more people like you, this world would be a much nicer place.

i am looking forward to seeing you next time, and please let me repeat my thanks again for your help.

yours sincerely,

li ming

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