商務電話禮儀英語句型

商務電話禮儀英語句型

情況一: 打電話的人找的是你自己

Is Daisy there? Daisy 在嗎?

Speaking. 我就是，説吧。

That's me. 我就是。

This is Daisy. 我就是 Daisy.

This is she. 我就是。(注: 男的用 This is he.)

You're speaking/talking to her. 你正在跟她説話。

情況二: 要找的人不在

May I speak to Mr. Gates? 請問 Gates 先生在嗎?

He's out. 他出去了。

He's not here right now. 他現在不在這裏。

He's in a meeting right now. 他現在正在開會。

You've just missed him. 你剛好錯過他了。

He's just stepped out. 他剛好出去了。

情況三: 要找的人不在, 問對方是否要留言

Can I talk to Mark? 我可以跟 Mark 講話嗎?

He's out on his lunch break right now. Would you like to leave a message? 他出去吃午飯了, 你要留言嗎?

He's not available right now. Can I take a message? 他不在, 我可以幫你傳話嗎?

情況四: 打電話的人問他要找的人何時回來

Do you know when he will be back? 你知道他什麼時候會回來嗎?

I'm sorry. I don't know. 抱歉, 我不知道。

I have no idea. 我不知道。

He should be back in 20 minutes. 他應該二十分鐘內會回來。

情況五: 打電話的人問他要找的人在哪裏

Do you have any idea where he is? 你知道他在哪裏嗎?

Sorry. I don't know. 抱歉, 我不知道。

He's at work right now. Do you want his phone number? 他現在在上班。你要不要他的電話號碼?

情況六: 打電話的人要找的人不在, 願意接受對方的留言

Can I leave a message? 我可以留個話?

Yes. Go ahead, please. 可以, 請繼續。

Of course. Hold on for just a second so I can grab a pen and paper. 當然, 稍等一下讓我拿個紙筆。

Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 當然, 如果你可以等我一下下, 讓我找張紙寫下來。

情況七: 接受對方留言時聽不清楚, 希望對方重複

When he comes back, can you have him call me at (206) 5551212? 他回來後, 能不能讓他打 (206) 5551212 這個號碼給我?

Can you repeat again, please? 能不能請你再重複一次?

(Say) Again, please? 再説一次好嗎?

Pardon? 抱歉。請再説一次。

Come again, please? 再説一次好嗎?

Im sorry? 抱歉。請再説一次。

情況八：對方希望你替他/她傳話，但你想拒絕

May I leave a message? 我能否留個話?

You know what? My English is not that great, and I don't want to miss anything. Would you mind calling back later? I'm sorry. 你知道嗎?我的英文不是非常好，我不想聽錯話。你介意稍後再打來嗎?我很抱歉。

If you don't mind, could you please call back and leave a message on the answering machine? My English is not very good. 如果你不介意的話，能否請你再打一次，然後在錄音機上留言?我的英文不是很好。

情況九：打電話的人要找的人是別人，請對方稍等

Is Brandon there? Brandon在嗎?

Yes, he is. One moment, please. 他在。請稍等。

Hold, please. 請稍等。來源:壹壹英語

Hold on, please. 請稍等。

Let me see if he's here. Hang on. OK?

我看看他在不在。等一下，好嗎?

情況十：對方打錯電話

Can I speak to Alexander Walker?我可以和Alexander Walker説話嗎?

Alexander Walker? I'm sorry, but there's nobody here by this name. Alexander Walker?抱歉，這裏沒這個人。

I'm sorry. I'm afraid you've got the wrong number. 抱歉，恐怕你打錯電話了。

What number did you dial? 你剛才撥的號碼是多少?

情況十一：要求跟剛剛已經通過話的人再講話

Can you put Daisy back on? I forgot to tell her something. 你能否請Daisy再來聽電話呢?我忘了跟她講一件事。

Sure. I'll go get her. 當然!我這就去叫她。

情況十二：電話打不通

Did it go through? 打通了嗎?

The line was busy. 電話忙線。

I got the busy signals. 電話忙線。

情況十三：(因自己忙等原因)請別人去接電話

Paul, can you answer the phone? I'm busy. Paul，你能不能去接電話?我在忙。

Can you get it, Paul? My hands are tied. Paul, 你能不能去接電話?我現在不能接。

Yes, dear. 是的，親愛的。

情況十四：接到無人電話(就是打來了卻不説話的那種)

Who called? 誰打來的?

No one. He hung up on me. 沒人。他把電話掛了。

Wrong number, I guess. He hung up without saying a word. 打錯了，我想。他一句話也沒説就把電話掛了。

商務電話禮儀常用英語

1.常用詞彙

區域號碼Area code

投幣電話Coin call

會議電話Conference call

信用卡電話Credit card call

電話干擾Crossed lines

直撥電話Direct dial call

國內電話Domestic call

分機Extension

分機號碼Extension number

交換台號碼Exchange number

公用電話Public telephone

長途電話 Long distance call

市內電話Local call

傳話機Mouth piece

對講機系統Intercom system

國際電話Overseas call

同線電話Party line

無線電話Radio telephone

電話本Telephone book

電話亭Telephone booth

電話號碼Telephone number

電信局Telephone office

通話次數表Service meter

2.常用禮貌句型

(1)自報家門

這裏是青海貿易公司的Tina Hao。我能為您做些什麼?

This is Tina Hao of Qinghai Trading Company. May I help you?

(2)聽不清楚

對不起，我沒聽懂您説的話。Sorry. I didn't get what you said.

我聽不太清楚.I can't hear you very well.

通信效果不太好 have a bad connection.

我聽不太清楚您説的話.I can't catch what you are saying.

發生上面的情況，您可以請對方再重複一遍，您可以説:

能請您再説一遍嗎?Could you repeat that,please?

您能再説一遍嗎?Would you say that again?

(3)請對方説慢點

您能再説慢一點嗎?Would you speak more slowly?

您能再大聲一點嗎?Could you speak up/out a little?

您能再説清楚一點嗎?Would you speak more clearly?

(4)幫忙轉分機

請幫我轉分機211. Please connect me with extension two-one-one.

請幫我接人事部好嗎?

Could you put me through to the personnel department, please?

(5)他在忙線中

他現在正在接另一個電話's on another line right now.

他正在接長途電話.有什麼我可以幫您嗎?

He's talking a long-distance call now,what can I do for you?

抱歉.他正在打電話y. his line is busy.

(6)請對方稍等一下

您能稍等一會兒嗎?Could you hold a moment se?

您能稍等一會兒嗎?Can you hold se?

請稍等一下.他馬上來接電話 a moment. He is on his way now.

(7)現在不方便接電話

她現在有客人。She has a visitor at the moment.

他正在開會。He is in a meeting now

很抱歉，我正好要出門。可不可以稍後再打給您。

I'm sorry, but I was just on my way out. Can I get back to you later?

他有來上班，不過現在不在座位上's here but he's not at his desk right now.

他還沒到辦公室。He hasn't come to the office yet.

很抱歉，他剛才外出了.I'm sorry, but he is out right now.

(8)在休假中

他今天休假 is off today.